BOCA SERVICE PLANS

GOLD SERVICE

• Printer repair at BOCA facility (3 business day turnaround)
• Replace defective parts (ship within one business day) – customer must return defective parts
• Free printer and parts return via ground service (other delivery options to be billed to the customer)

PLATINUM SERVICE

• Printer repair at BOCA facility (3 day business day turnaround)
• Replace defective parts (ship within one business day) – customer must return defective parts
• Free printer and parts return via ground service (other delivery options to be billed to the customer)
• Replacement printer shipped within one business day, if requested.  (This service will become available one week after the platinum plan begins.)

The following items are not covered by the service plans:

• Preventative Maintenance – the customer is responsible to provide a reasonable level of preventative maintenance as described in the users manual.
• Negligence – parts damaged by misuse or negligence, including damage due to defective ticket stock, is not covered
• Pre-existing conditions - all printers must be in good working order prior to entering the plan.  The customer will be invoiced for any parts and repair work needed on printers which were defective prior to the start of the maintenance plan.  BOCA reserves the right to make this determination unilaterally.  
• Incoming Shipments – the customer is responsible for shipping charges to BOCA.

Please provide BOCA with the serial number of all printers to be covered under the service plan. The service plan begins immediately upon receipt of the serial numbers and payment.

SERVICE PLAN PRICE LIST – all prices are based upon one year of service

NOTE:  The above prices are based on FGL26/46 printers.  All other printers will be subject to a $40.00 surcharge for gold service and a $100.00 surcharge for platinum service.

 
**  Add $100.00 to the maintenance price for each cutter. Additional charge may apply for RFID printers.